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Terms of Service

Last updated: August 15, 2025

1) Agreement to Terms

BY USING ANY WEBSITE, MOBILE APP, OR SERVICE OF Clearo ("Clearo," "we," "us," "our"), YOU AGREE TO THESE TERMS OF USE (THE "Agreement"), INCLUDING THE Privacy Policy referenced herein. IF YOU DO NOT AGREE, DO NOT USE THE SITES OR SERVICES.

"Sites" means any websites and mobile applications operated by Clearo. "Services" means any products, content, tools, or features we provide through the Sites.

2) Changes to These Terms and the Services

We may revise this Agreement and/or change, suspend, discontinue, or modify any aspect of the Sites or Services at any time. Changes are effective when posted. Your continued use after changes are posted constitutes acceptance of the updated terms.

3) Eligibility / Certification of User

By using the Sites or Services, you certify that you (a) are the age of majority in your jurisdiction and have legal capacity to enter into this Agreement, and (b) will use the Sites and Services only in compliance with applicable laws. If you use the Sites or Services on behalf of an organisation, you represent that you are authorised to bind that organisation and "you" includes that organisation.

4) Content; Definitions; Registration

4.1 Content.

"Content" includes all areas and aspects of the Sites and Services, including text, data, photos, graphics, audio, software, code, page layouts, configurations, presentations, and video, as well as any information obtained through the Sites or our network.

4.2 Vendor Content.

We may display information, offers, products, or services from third-party vendors, sponsors, or advertisers ("Vendors") ("Vendor Content"). We do not guarantee the availability, accuracy, pricing, or terms of any Vendor Content, nor do we endorse or insure any Vendor products or services.

4.3 No Liability for Vendor Content.

We are not liable, directly or indirectly, for any loss or damage caused by your use of (a) any external site linked from the Services, (b) Vendor Content, or (c) Vendor products or services. Statements on the Sites about our own services are solicitations, not binding offers.

4.4 Accounts & Security.

Certain features may require registration and a password. You agree to (a) provide accurate information, (b) maintain the confidentiality of your credentials, (c) be solely responsible for all activities under your account, and (d) notify us promptly of any unauthorised use. We may monitor, suspend, or terminate accounts at our discretion.

5) Intellectual Property; Licence to User Submissions

5.1 Ownership.

The Sites, Services, and Content are owned by Clearo and/or its licensors and are protected by copyright, trademark, and other laws. Copyright © 2025 Clearo. All rights reserved.

5.2 Use Restrictions.

Except as expressly permitted by law or this Agreement, you may not copy, reproduce, modify, perform, display, publish, broadcast, distribute, transmit, sell, or create derivative works from any portion of the Content, including via "screen-scraping" or "database scraping." You may download or print one copy of pages for personal, non-commercial use only, provided you keep all copyright and trademark notices intact.

5.3 Trademarks.

Clearo names, logos, page headers, custom graphics, button icons, and other marks are trademarks, service marks, or trade dress of Clearo. Other names and logos are the property of their respective owners.

5.4 User Submissions.

If you submit, post, or send content, data, feedback, or other materials to us ("User Submissions"), you grant Clearo a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Submissions in any media now known or later developed, for any lawful purpose. You represent that you have all necessary rights to grant this licence.

6) Acceptable Use

You agree to use the Sites and Services only for lawful purposes and not to submit or transmit any content that:

  • (a) infringes any intellectual-property, privacy, or publicity rights;
  • (b) is unlawful, threatening, abusive, defamatory, libellous, vulgar, obscene, or otherwise objectionable;
  • (c) you do not have the right to transmit (e.g., confidential information);
  • (d) contains unsolicited or unauthorised advertising, promotional materials, spam, or pyramid schemes;
  • (e) contains viruses, malicious code, or anything intended to disrupt or limit functionality;
  • (f) attempts to interfere with or disrupt the Sites, Services, or networks;
  • (g) harvests or collects personal data about others without consent; or
  • (h) violates any applicable law or regulation.

We may (but have no obligation to) monitor, remove, or block any content or activity that violates this Agreement.

7) Forums; Third-Party Sites & Content

The Sites may include forums or interactive areas owned by Clearo; they are not public forums. You are solely responsible for your interactions and content. The Sites may link to third-party websites or services not owned or controlled by Clearo. We do not endorse and are not responsible for such sites, content, products, or services. Your use is at your own risk and governed by those third parties' terms and policies.

8) No Professional Advice

Content provided through the Sites or Services is for informational and educational purposes only and is not professional, legal, financial, tax, medical, or other advice. You should consult qualified professionals before acting on information found on the Sites.

9) SMS/MMS Messaging Terms (Marketing & Alerts)

9.1 Opt-In.

By providing your mobile number and opting in (e.g., via web form with disclosure, point-of-sale form, or texting a keyword to our number), you consent to receive marketing and informational SMS/MMS messages from Clearo at the number you provided. Consent is not a condition of purchase.

9.2 Frequency & Nature.

Message frequency varies (typically 2–4 messages per month). Messages may include promotions, offers, product updates, event invitations, and account-related notices.

9.3 Opt-Out & Help.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us via the Contact section below. We will honour opt-out requests promptly.

9.4 Costs.

Message and data rates may apply from your carrier. You are responsible for charges. Carriers are not liable for delayed or undelivered messages.

9.5 Eligibility.

You must be the subscriber or customary user of the number you provide. You agree to notify us if your number changes.

9.6 Data.

We process personal information in accordance with our Privacy Policy, including storage of consent logs (timestamp, source, IP where applicable, and consent language).

10) Privacy

Our Privacy Policy explains how we collect, use, disclose, and safeguard personal information. By using the Sites or Services, you consent to our data practices described there.

11) Disclaimers; Limitation of Liability

11.1 AS-IS.

THE SITES, SERVICES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SITES OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

11.2 Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEARO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITES OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF, NOTWITHSTANDING THE FOREGOING, LIABILITY IS FOUND, THE TOTAL AGGREGATE LIABILITY OF CLEARO FOR ANY CLAIMS SHALL NOT EXCEED THE GREATER OF (A) CAD $100 OR (B) THE FEES YOU PAID TO CLEARO FOR THE SERVICE AT ISSUE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. Some jurisdictions do not allow certain limitations; some limitations may not apply to you.

12) Indemnification

You agree to indemnify, defend, and hold harmless Clearo and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, losses, liabilities, expenses, damages, and costs (including reasonable legal fees) arising from or related to (a) your use of the Sites or Services, (b) your violation of this Agreement, or (c) your violation of any law or third-party rights.

13) Governing Law; Venue

This Agreement and any dispute or claim arising out of or related to it shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You irrevocably submit to the exclusive jurisdiction of the provincial and federal courts located in Toronto, Ontario, for any such dispute, and waive any objection to venue or inconvenient forum.

14) Termination

We may, in our sole discretion, suspend or terminate your access to the Sites or Services at any time, with or without notice. Upon termination, all rights and licences granted to you cease immediately. Sections that by their nature should survive termination will survive (including ownership, disclaimers, limitations of liability, indemnity, and governing law).

15) Copyright Complaints

We respect intellectual-property rights and will respond to notices of alleged infringement that comply with applicable law. If you believe content on the Sites infringes your copyright, please submit a notice containing:

  • your physical or electronic signature;
  • identification of the copyrighted work claimed to be infringed (or a representative list);
  • identification of the material claimed to be infringing and information reasonably sufficient to locate it on the Sites;
  • your contact information (name, address, telephone, email);
  • a statement that you have a good-faith belief the disputed use is not authorised by the copyright owner, its agent, or the law; and
  • a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf.

We may forward your notice (including contact details) to the user who posted the material.

16) Miscellaneous

If any provision of this Agreement is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect. No waiver is effective unless in writing and signed by Clearo. This Agreement constitutes the entire agreement between you and Clearo regarding the Sites and Services and supersedes all prior agreements on the same subject.

17) Contact

Questions about these Terms or the Services may be submitted through the contact form available on the Sites. If you contact us regarding legal notices, please include "Attn: Legal" in your message header.