Laval, QC

Credit card processing and merchant services in Laval, QC

Laval retailers and online sellers work under Quebec's ban on card fees, and anything shipped out of province is taxed where it lands.

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If you sell from Laval, Quebec law decides what you can add to a card payment, and the customer's delivery address decides the sales tax. Those two rules shape most of your card setup, whether you sell from a storefront or ship orders across the country.

Start with the ban on card fees. The Office de la protection du consommateur says you can't charge consumers a fee for paying by debit or credit card, and warning them first doesn't change that. It covers debit too, so the acquirer-applied Interac fee of up to $0.25 that Interac allows elsewhere in Canada is off the table for your Quebec customers. If you sell to customers in other provinces and want to treat them differently, get legal advice before you build anything into your checkout.

Then there's tax by destination. Sales to customers in Quebec carry the 5% GST and the 9.975% QST, with the QST calculated on the price before GST. When you ship to another province, CRA's place-of-supply rules generally make the sale taxable where the goods are delivered. CRA's own example is a store that delivers a mattress to a customer in Ontario and charges 13% HST, because the place of supply is Ontario. Your checkout should calculate tax from the shipping address, not from where you are.

French applies to the paperwork. Under section 57 of the Charter of the French language, invoices and receipts have to be drawn up in French.

Laval grew 3.6% between 2016 and 2021, to 438,366 residents, and we work with businesses here remotely. We set up online payments with hosted checkout, AVS and CVV checks, and price everything on interchange-plus with no long-term contract. Start with a free statement review, and see our Quebec page for the provincial rules in full.

Common questions

Can a Laval store charge a fee for debit or credit card payments?

No. Quebec's Office de la protection du consommateur prohibits any fee for paying by debit or credit card, and posting a notice doesn't make it legal. That includes Interac debit. You can still accept every card your customers carry; you just can't add a charge for using one.

What tax do I charge on an online order shipped from Laval to Ontario?

Generally 13% HST, because CRA's place-of-supply rules treat goods delivered in Ontario as supplied in Ontario. Orders delivered in Quebec carry 5% GST plus 9.975% QST, and orders to other provinces take their own rates. Set your checkout to calculate tax by shipping address, and confirm your registrations with your accountant.

Do my receipts have to be in French?

Yes. Section 57 of Quebec's Charter of the French language says invoices, receipts, acquittances and other documents of the same nature must be drawn up in French. We didn't find official guidance on whether it also covers on-screen terminal prompts, so check with the Office québécois de la langue française if that matters for your setup.

How do I lower card fees when I can't pass them on?

Look at your pricing model first. On interchange-plus, you pay the card networks' interchange plus a disclosed markup, so you can see what each card type costs. Debit is cheap to accept: Interac says a debit transaction costs merchants around 10 cents. A free statement review will show what you pay now.

Disclaimer: general information, not professional advice

This page is general educational information, not legal, tax, accounting or financial advice. Rules and rates vary by place and change, so confirm them with the official source and a qualified professional before you act. Full terms are in our Terms of Service.

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